Interview with Trattoria Owner in Rome: How SciPOS Modernized a Family Business
A third-generation Italian trattoria in Trastevere reduced order errors by 85% after implementing SciPOS. Owner Marco Rossi shares his journey from traditional pen-and-paper to digital.
Three Generations of Handwritten Orders
Trattoria Rossi has been serving classic Roman cuisine in Trastevere since 1962. For over 60 years, the family used handwritten order pads—a tradition Marco's father and grandfather swore by. But as the restaurant grew in popularity (thanks to glowing TripAdvisor reviews), the old system started showing cracks. Orders got lost, modifications were forgotten, and the kitchen sometimes prepared the wrong dishes. Marco knew something had to change, but he worried about losing the family's traditional feel.
A Digital Transformation with a Human Touch
Marco chose SciPOS because it felt approachable—not like the complicated enterprise systems he'd seen at chain restaurants. "I downloaded the app, entered our menu in one afternoon, and we were taking orders by dinner service," he recalls. The tablet stays discreetly at the service station while servers still visit tables and take orders personally. They simply tap items on screen instead of scribbling on paper. The human connection remains; only the backend has changed.
85% Reduction in Order Errors
The impact was immediate and dramatic. In the first month, order errors dropped by 85%. No more "I ordered the cacio e pepe, not carbonara" complaints. Kitchen staff now see clear, legible orders with precise modifiers (no pepper, extra pecorino, gluten-free pasta). Marco even started tracking inventory through SciPOS, reducing food waste by 20%. "My grandfather would be proud," Marco says with a smile. "We're still a family trattoria—just a smarter one."
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