Store Name
Tokyo Street Restaurant
Type
Fast-Casual Japanese
Location
Helsinki, Finland
Seats
45
Products Used
A fast-casual Japanese restaurant in Helsinki implemented Bell Order System kiosks. Customers now handle ordering and payment themselves, allowing staff to deliver exceptional table service.
Tokyo Street Restaurant serves fresh ramen, donburi, and yakisoba to the busy lunch crowd in Helsinki. Owner Yuki Nakamura faced a common fast-casual dilemma: customers expected quick service, but the single register created long lines during peak hours. Hiring more cashiers wasn't cost-effective, and the cramped counter area couldn't accommodate additional registers. Yuki needed a way to process more orders without adding labor costs.
Yuki installed two Bell Order System (BOS) kiosks near the entrance. Customers now browse the visual menu on large tablet screens, customize their orders (extra chashu, spice level, noodle firmness), and pay directly at the kiosk with card or mobile payment. Order numbers are called when dishes are ready. The existing staff member who used to take orders was reassigned to food running and customer service on the floor.
The transformation was remarkable. Without cashier duties, staff now greet customers as they enter, offer menu recommendations to first-timers, refill water glasses, and clear tables promptly. "Customers notice the difference," Yuki explains. "Before, we were fast but impersonal. Now we're fast AND friendly." Average order value increased 22% (thanks to visual upselling on the kiosk), and staff tips nearly doubled. The kiosks paid for themselves within three months.
"With Bell Order System, customers order and pay at the kiosk themselves. Our staff no longer stands behind registers—they're out on the floor, refilling drinks, clearing tables, and making sure every guest feels welcome. Service quality went up, and so did our tips."
— Kenji Yano, Tokyo Street Restaurant
After implementing Bell Order System kiosks, Tokyo Street Restaurant took the next step with Server Display System (SDS). Paper order management is now a thing of the past—servers see real-time dish status updates the moment chefs complete each item.
Opening a new restaurant in Helsinki, Tajima faced the common challenge of hiring reliable staff. By implementing Bell Order System kiosks, customers order and pay independently—allowing the restaurant to operate smoothly with a minimal team.
When wireless pager bells wouldn't work due to radio interference, Tajima found a creative alternative: Order Status Display projected directly onto the wall. Customers now see real-time cooking status and pickup notifications without any hardware installation.
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